Shipping Policy

Nothing is printed until you order it. Once your order is confirmed, production takes 5–7 working days before your print leaves the studio. Framed pieces and jigsaw puzzles can take a little longer at the framing and cutting stage.

Production time is separate from delivery time. The estimates below begin on the day your order is dispatched, not the day it is placed.

We ship worldwide. Every parcel travels with a tracked service, whatever the destination.

A small number of territories cannot be served by our carriers or fulfilment partners. If your address is one of them, checkout will say so before you pay.

Shipping is calculated at checkout from the size and weight of what you order and where it is going, and is shown before you pay. Orders containing several prints are combined into as few parcels as the sizes allow.

Framed work and the largest sheets ship in their own crates, which is reflected in the rate you see.

Where we are able to, duties and import taxes are calculated and collected at checkout, so there is nothing to pay when your parcel arrives.

For some destinations that is not possible. In those cases the carrier or local customs authority may ask you to pay duties, taxes or a handling fee before the parcel is released. These charges are set by your country and are not something we can waive or refund.

Parcels are carried by services such as USPS, Evri and DPD, chosen for each destination. Typical delivery times after dispatch are:

• United States: 3–7 working days
• United Kingdom and Europe: 3–8 working days
• Rest of the world: 7–21 working days

These are estimates, not guarantees. Public holidays, customs inspections, weather and carrier disruptions can add time, and we cannot be held responsible for delays outside our control.

Unframed prints ship rolled in an acid-free tube with protective end caps. Prints at A3 and smaller may instead travel flat in a rigid board-backed envelope.

Framed pieces travel in a corner-protected crate with the glazing faced and the frame wrapped. Jigsaw puzzles are boxed and shrink-wrapped.

Please keep the packaging until you are happy with your print. We may ask for photographs of it if a claim needs to be made.

You will receive an email when your order is dispatched, with a tracking number and a link to follow the parcel. Tracking can take up to 24 hours to show its first scan.

If tracking has not updated for more than seven days, write to us with your order number and we will chase the carrier on your behalf.

Please check the shipping address carefully before you complete checkout. It is your responsibility to make sure it is accurate and complete, and we are not responsible for parcels sent to an incorrect address that you provided.

If you notice a mistake, email support@shutabug.com straight away. We can usually correct an address before dispatch, but not once the parcel is with the carrier.

A parcel returned to us because the address was wrong, or because delivery was refused or not collected, can be resent at your cost once it is back with us.

If your print arrives damaged, contact us at support@shutabug.com within 7 days of delivery with your order number and clear photographs of the damage and the packaging. Once reviewed and approved, we will send a replacement at no cost to you.

If tracking shows a parcel as delivered but you have not received it, check with neighbours and your local depot first, then let us know within 7 days so we can open an enquiry with the carrier. A parcel the carrier confirms as lost will be replaced.

Because every piece is made to order, orders can be cancelled or changed only within 12 hours of being placed. After that your order has entered production and can no longer be altered.

Made-to-order prints cannot be returned for a change of mind or an incorrect size choice. Our Terms of Service set out the full returns and refunds policy.